Fraud & Identity Protection
Security Center
Your resource for security and fraud information. Learn more about how to protect your identity and finances.
Fraud Alert
Our members are reporting an increase in fraudulent text messages. If you receive a text or call from Amplify asking for secure account information or your online banking login information, please do not reply or respond. Keep reading to learn how to identify a suspicious activity text scam.
Beware of Election Season Scams
During election season, scammers can use your civic mindedness as a way of collection personal or private information — or worse. Be wary of these three types of election scams and phishing attempts. If you believe that your information has been compromised, contact our team via website chat or at (512) 836-5901 to ensure the safety of your Amplify accounts.
Short Codes at Amplify
As of July 2023, Amplify now leases short codes from wireless carriers to increase our members’ confidence in our communication. Click on the link below to view the full list of short codes.
2024 Fraud Trends
Here are some of the scams the Amplify Fraud team is tracking in 2024. Click on the links below to learn more about each scam type and learn how to protect your identity – and your money.
Mail Theft
Whether it’s “porch pirates” or someone lifting checks from your mailbox, package and mail theft is on the rise. Check out this advice from the USPS on preventing mail fraud.
Crypto Scams
With cryptocurrencies on the rise, it has become more commonplace to put money in currencies like bitcoin or Ether. Be sure you are well-informed about the risks before you invest.
Fraudulent Loan Calls
Ever get a call about a “loan application” that’s on hold–but you haven’t applied for one? The FTC is reporting calls in bursts of anywhere from five to even 20 a day, all from different numbers, all with the same story.
Missed Delivery Scams
Scammers posing as legitimate shipping services send out emails or texts claiming that a package delivery was attempted but failed, due to your absence or another reason.
How to Handle Data Breaches
In 2023, the nonprofit Identity Theft Resources Center counted a total of 3,205 data compromises — that’s more than eight breaches a day. If you think your information may have been exposed in a cyber attack, here are steps to take to protect yourself.
Additional Information
From our contact center to our self-service member portal, our team is here to answer your security questions and help verify your account information.
General Questions
If you are worried that your account information may be compromised, or have questions about your account, call member support immediately.
Fraud & Disputes
Visit Ask Amplify to learn how to file a fraud claim or dispute a transaction from an Amplify checking account, savings account, or credit card.
Security Codes
Need to verify a text message from Amplify? Here’s our list of active SMS short codes and what notifications they support.